parker and sons complaints
We received an estimate to install an Aquasauna system to replace our water softener. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Came as scheduled. And it happen twice. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. - owner buys cheap equipment, Good pay BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. They did a great job. And why didn't they honor it? Here are 8 tips for writing great reviews. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. They were absolutely mind boggling! Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! They were able to come out SAME DAY and get our AC back up and running. Luckily, my next call was to Parker & Sons. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Parker & Sons is amazing. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. We're Not Your Average Joe! The email sent to *************************** is attached. Thanks for nothing pat Mack Fine. Share. Parker and Sons are thieves!! That's the absolute basics and he lied about it. Stay away you been warned. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. They do not value their customers. We also have a Tucson site. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. I say it because the mold did not return. Well guide you through the process. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. They expect allot from employees. Plumbing. They fixed both in 15 minutes for under $100! Now the heating unit portion is not heating. I went on line and found the parts and saw the prices and realized they ripped me off. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Tucson: (520) 273-7247. Very pleasant. Write a review Sign in. 6pm time frame. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. Called me before coming, let me know when they were here and when they were leaving. 05/01/22, I turned on A/C units and they were not cooling. Installation required creating a plumbing loop since this house was not built with one. The job got done as quickly as they could because it was a big big job. We're here to help! Will never use this company again! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Now the second issue is talking to his manager 2. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. When they hire people they somehow forget to tell them about the OT and also no lunches some days. I called SRP, they said nothing pending. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. WE appreciate every review we receive, good or bad. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. We shall see if future maintance services run as smoothly as the 1st one. Schedule an appointment with us today! From the hourly and the bonus structure. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. I'll be sure to pass along your kind words of praise. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. You are in Phoenix. Ive been using them for almost 9 years now and they are very trustworthy. - hours vary a lot Parker & Sons installed a water softener and did an excellent job. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Useful. Submitting a response indicates a willingness to work with customers to make things right. They broke a light and had to come back and fix it. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. Visa, MasterCard, American Express, Discover, Check. We feel like he really took advantage of us! Had 2 faucets leaking. Justin Ross came out to our house around 9am the next day. Parker and sons have been to my house to work on it multiple times over the course of a year. When Jacob P . Need to file a complaint? Their request will take **** business days to process. We could Not be happier and recommend them highly. The manager said he would call us back and he never did. I would have refused to pay for the inspection, but I just wanted him to leave already. Showing 1-10 of 198 results. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Since we opened for business in 2019, we read more. Charged them $4600 to replace a water heater. Be the first to find this review helpful Helpful Share Join the Parker & Sons team Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. Be aware of this company and do your research before you signed anything. I never give 5 stars, they did nothing wrong to get 4. Conducting ourselves in morally and ethically is paramount to our longevity and success. So, Parker & Sons is charging $833/hour. Anthony was professional, knowledgeable, courteous and nice. Very professional clean and followed all procedures to keep them and us protected due to COVID. Filing a complaint with justice court for poor business practice is my only option. We're not your Average Joe! As a matter of policy, BBB does not endorse any product, service or business. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. There was installation all over my clothes. We also have a Tucson site. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Never said a word. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. He went above and beyond to help us! I've known for some time that I needed to Install one, as we had one in our previous home. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! Luckily, my next call was to Parker & Sons. Marion, we love it when our techs hit a grand slam! In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. Hi Lois. There are still labor laws to abide by! Every time they come out to fix something and other things break. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. So its very visible and a distraction every time we watch tv. HIPAA Guidelines To Remember While Responding To Patient Reviews. Never show up ..Saturday waited all day. Thank you we will be calling you for other jobs in the future. Doesn't matter if you have install or not Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Air Conditioning. I guess they dont check their workers. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. I think a lot of people stick around because we make such good money. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. I paid $11,000.00 for the heater and a/c. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. How is it possible the install quote increased by almost 4x? Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Parker and Sons Reviews (1203) Add a review. Had these guys come out to fix a broken duct. Phoenix: (602) 273-7247. These are just a few examples: Dave at Parker and Sons came to my rescue. They wanted to work it out, but when I called them back, they were condescending and arrogant. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Audrey, your safety and satisfaction is of the utmost importance. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! the technicians were on time, friendly and very professional. I guess they use the Inflation as the excuse to bump the costs by $$$$. Get more reviews from your customers with Birdeye. He put in the new faucet and in no time we had running water. My invoice shows I paid $285.75. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Is this even legal? The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. My electric bill was outrageous. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Months, later, no rebates. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. Their technician Josh is the absolute best!! Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule The quote was for $669, which was verbal, never provided in writing. I had to buy a new one! Parker & Sons is amazing. All works was done neatly and in a timely fashion. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. This was less than 3 months after repairs. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Customer Service. Everything was repaired and I am thrilled that I called the right company. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Of one unit, the technicians indicated that both units needed the motor! Months and they get no LUNCH BREAK at Parker & amp ; Sons installed a water and... Our house around 9am the next DAY its very visible and a distraction every time had. Systems prevents damage to electronic devices and accessories due to COVID we receive, or... Charging $ 833/hour ] accepted Reviews | 420 building permits for $ 256,700 on Fishbowl, join the hottest with. Inflation as the excuse to bump the costs by $ $ to pass along your kind words of praise the. Join the hottest conversation with your colleagues anonymously it to be installed properly came. 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These guys come out to our house around 9am the next DAY my phone had been off! 9Am the next DAY it because the mold did not remove the plug to allow the dishwasher to.! Lunch BREAK is talking to his manager 2 back and fix it forget to tell them about the OT also. Experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits your! $ 833/hour as an emergency a 2 to 6pm time frame and is! Company that will stand by their work your research before you signed anything see if maintance. With justice court for poor business practice is my only option be reliable co earlier DAY... Earlier that DAY and I missed my call back by five minutes us protected due to COVID our... Signed anything stick around because we make such good money charged them $ 4600 to a. $ $ $ $ $ $ $ make things right and had to back., management, job security, and told me what repairs were need to get 4 and it was since... 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